Frequently Asked Questions
Welcome to the Amrado Frequently Asked Questions (FAQ) Page.
We’re here to help and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
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Handling time: 1–2 business days (Mon–Fri)
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Transit time: 5–8 business days (Mon–Fri)
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Estimated delivery time: 6–10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the United Kingdom.
For more information, please check our Shipping Policy.
Question #3: Where is Amrado located?
Answer:
Amrado is an online fashion store operated by Khmaissi Solutions LLC, registered in the United States. We ship all orders directly to customers within the United Kingdom.
Question #4: What if I receive a defective product?
Answer:
If you receive a defective item, we’ll replace it at no cost.
Please contact us and return the item within 30 days.
For more information, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24-hour cancellation window.
To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer:
We offer a simple and hassle-free return process.
For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer:
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear in up to 7 business days, depending on your bank or payment provider.
See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer:
Yes, we provide a 30-day warranty on all purchases.
For more information, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer:
You can reach our customer support team through the Contact Us page or by emailing us at contact@amrado.com.
Question #10: Do you ship internationally?
Answer:
No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store I can visit?
Answer:
We are an online-only store, allowing us to offer high-quality products at better prices.
Question #12: Can I place a bulk order for my business or organisation?
Answer:
Yes, we accept bulk orders.
Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer:
For detailed information about product exchanges, please refer to our Return Policy.
Question #14: How can I track my order?
Answer:
You can track your order through the Track Order page on our website.
Contact Information
Store Name: Amrado
Company Name: Khmaissi Solutions LLC
Company ID: 2025-001649411
Registered Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Email: contact@amrado.com
Phone: +1 410-772-3029
Customer Service Hours: Monday to Sunday — 9:00 AM to 6:00 PM (local time)
We do our best to reply to your email within 1–2 business days.